COVID + Shipping Updates

WE ARE IN THIS TOGETHER.

I ship US and International orders via USPS & Canadian orders via Canada Post from Edmonton / Alberta in Canada.

Our current turn-around time is 7-10 business days. Once your order ships out, you will receive a shipping notification email with your tracking number. Please contact me if you have not received anything after those days: lunaandlores@gmail.com

♥ USPS: your tracking typically updates in 2-8 business days once it arrives in Sweet Grass / Montana (US) via courier.

♥ Canada Post: tracking typically updates in 1-5 business days once it arrives at the main post office.

Sometimes tracking updates are delayed or won't update at all. Many shipping carrier facilities are operating at full capacity with a backlog of scanning packages due to limited staff. There may not be updated tracking events for you to check on until your package has been scanned, sorted or is Out for Delivery.

Shipping Service Related due to Covid-19

EXPECT SHIPPING DELAYS.

My carriers (Canada Post & USPS) have informed me of service delays due to extremely high worldwide e-commerce orders, COVID-19 protocols and unforseen events such as holidays and weather. This might impact your order as well.

You will receive a confirmation email within one hour of your order and another about your orders shipping confirmation including tracking number in 7-10 business days excluding weekends and holidays. Please contact me if you haven't received either or are missing one email: lunaandlores@gmail.com

I hope you know how much your order means to us!

For your information: read latest COVID-19 updates from Canada Post and USPS.

I hope you know how much your order means to me! For further questions I am always available: lunaandlores@gmail.com